Thursday, July 9, 2009

Phone Handling Techniques for Payment & Debt Collections

A one-day skills coaching in effective payments and debt collection using the correct telephone

Early Bird Discount $88 off per pax
Group Discount: 2 pax additional 10% discount.
3 pax or more additional 15% discount

Course date: 24th July 2009-Friday
Time: 9am to 5pm
Venue: Furuma RiverFront Spore
(Hotel) Havelock Road
Nearest MRT: Tiong Bahru
Program Objective
To equip the participants with the necessary telephone skills & having the right mindset in managing payment collections or debt recovery effectively.

Program outline
Introduction to payment & debt collections
-primary objectives in payment collections
-the importance of debt collections
-objectives of establishing collections policies as well as examples of some general collection policies

How to lower your risk factors?
-having a proper credit control system and causes of delinquency in receivables

Attributes of an effective collections staff
-what are the attributes that makes an effective collections staff.

Effective collection techniques
-general guidelines on collection techniques

Effective telephone techniques
-introduces telephone collections, communicating tips, the process of a successful phone collection call & developing your collection POWER

Debtor profiles
-guide the participants through on the different debtor profile types & the tell-tale signs as well as the kinds of delinquent debtors.

Stalls & objections/disputes, gatekeepers
-Examines the difference between a stall & an objection/dispute, the different types of stalls & how to counter them & also how to get around gatekeepers.

Online registration:


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