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Phone Handling Techniques for Payment & Debt Collections
A one-day skills coaching in effective payments and debt collection using the correct telephone
Early Bird Discount $88 off per pax
Group Discount: 2 pax additional 10% discount.
3 pax or more additional 15% discount
Course date: 27th August 2010-Friday
Time: 9am to 5pm
Venue: Furama RiverFront Hotel
Nearest MRT: Tiong Bahru
To equip the participants with the necessary telephone skills & having the
right mindset in managing payment collections or debt recovery effectively.
Introduction to payment & debt collections
-primary objectives in payment collections
-the importance of debt collections
-objectives of establishing collections
policies as well as examples of some general collection policies
How to lower your risk factors?
-having a proper credit control system and causes of delinquency in
Attributes of an effective collections staff
-what are the attributes that makes an effective collections staff.
Effective collection techniques
-general guidelines on collection techniques
Effective telephone techniques
-introduces telephone collections, communicating tips, the process of a
successful phone collection call & developing your collection POWER
-guide the participants through on the different debtor profile types &
the tell-tale signs as well as the kinds of delinquent debtors.
Stalls & objections/disputes, gatekeepers
-Examines the difference between a stall & an objection/dispute, the
different types of stalls & how to counter them & also how to get
Why Attend? The program is highly suitable for all staff that needs to collect payment and
debt as part of their work, participants will learn
- Developing an effective telephone voice for collections
- Essential listening skills in payment chasing
- Preventing pitfalls when talking to customers
- Managing interpersonal skills to handle difficult calls
- Preparing for your AR dunning calls
- Questioning techniques to handle excuses
- Overcoming difficult customers and payment objections
- Closing the dunning call to get commitment to pay
- Identifying warning signs to reduce & prevent bad debts
Trainer's Profile, please click HERE.
Please Click HERE to download the brochure cum registration form
Register Early: Fax: 6884 7640 (Registration)Tel: 9241 4209 (Enquiries)
Email: email@example.com (Enquiries or Registration)
Contact Person: Benson
Contact Person: _________________Jobtitle:_______
Fees: $ 399 Nett -Include course notes, training certificate, refreshment and indigenous International buffet lunch at The Square@Furama (Halal & Vegetarian meal provided)
Pay: Corporate Training Development
Mail: 25A Jalan Membina, #06-102, Singapore 162025
From: SG Training Hub firstname.lastname@example.org