Thursday, July 14, 2011

Phone Handling Techniques for Payment & Debt Collections

Phone Handling Techniques for
Payment & Debt Collections
A one-day skills coaching in effective payments
and debt collection using the correct telephone
Course Fee $399
Early Bird and Group Discounts
$329 per participant for 1 person sign up
$296.10 per participant for 2 persons sign up
S279.65 per participant for 3 or more persons sign up
Course date: 27th July 2011-Wednesday
Time: 9am to 5pm
Venue: Furama RiverFront Hotel
Havelock Road
Nearest MRT: Tiong Bahru
Program Objective
To equip the participants with the necessary telephone skills & having the
right mindset in managing payment collections or debt recovery effectively.
Program outline
Introduction to payment & debt collections
-primary objectives in payment collections
-the importance of debt collections
-objectives of establishing collections
policies as well as examples of some general collection policies
How to lower your risk factors?
-having a proper credit control system and causes of delinquency in
Attributes of an effective collections staff
-what are the attributes that makes an effective collections staff.
Effective collection techniques
-general guidelines on collection techniques
Effective telephone techniques
-introduces telephone collections, communicating tips, the process of a
successful phone collection call & developing your collection POWER
Debtor profiles
-guide the participants through on the different debtor profile types &
the tell-tale signs as well as the kinds of delinquent debtors.
Stalls & objections/disputes, gatekeepers
-Examines the difference between a stall & an objection/dispute, the
different types of stalls & how to counter them & also how to get
around gatekeepers.
Why Attend?
The program is highly suitable for all staff that needs to collect payment and
debt as part of their work, participants will learn
Developing an effective telephone voice for collections
Essential listening skills in payment chasing
Preventing pitfalls when talking to customers
Managing interpersonal skills to handle difficult calls
Preparing for your AR dunning calls
Questioning techniques to handle excuses
Overcoming difficult customers and payment objections
Closing the dunning call to get commitment to pay
Identifying warning signs to reduce & prevent bad debts
Trainer's Profile, please click HERE
Please Click HERE to download the brochure cum registration form
Register Early: Fax: 6884 7640 (Registration)
Tel: 9241 4209 (Enquiries)
Email: (Enquiries or Registration)
Contact Person: Benson

Name 1:___________________________________
Job title:___________________________________
Name 2:___________________________________
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Name 3:___________________________________
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Tel: ___________________Fax:________________
Contact Person: _________________Jobtitle:_______

Email: ______________________Co.Stamp:_______
Course Fee include course notes, training certificate, refreshment
and indigenous International buffet lunch at The Square@Furama
(Halal & Vegetarian meal provided)
Pay: Corporate Training Development
Mail: 25A Jalan Membina, #06-102, Singapore 162025

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