Sunday, August 29, 2010

Phone Handling Techniques for Payment & Debt Collections

Phone Handling Techniques for Payment & Debt Collections

A one-day skills coaching in effective payments and debt collection using the correct telephone

Early Bird Discount $88 off per pax
Group Discount: 2 pax additional 10% discount.
3 pax or more additional 15% discount

Course date: 27th August 2010-Friday
Time: 9am to 5pm
Venue: Furama RiverFront Hotel
Havelock Road
Nearest MRT: Tiong Bahru

Program Objective
To equip the participants with the necessary telephone skills & having the
right mindset in managing payment collections or debt recovery effectively.

Program outline
Introduction to payment & debt collections
-primary objectives in payment collections
-the importance of debt collections
-objectives of establishing collections
policies as well as examples of some general collection policies

How to lower your risk factors?
-having a proper credit control system and causes of delinquency in

Attributes of an effective collections staff
-what are the attributes that makes an effective collections staff.

Effective collection techniques
-general guidelines on collection techniques

Effective telephone techniques
-introduces telephone collections, communicating tips, the process of a
successful phone collection call & developing your collection POWER

Debtor profiles
-guide the participants through on the different debtor profile types &
the tell-tale signs as well as the kinds of delinquent debtors.

Stalls & objections/disputes, gatekeepers
-Examines the difference between a stall & an objection/dispute, the
different types of stalls & how to counter them & also how to get
around gatekeepers.

Why Attend? The program is highly suitable for all staff that needs to collect payment and
debt as part of their work, participants will learn

- Developing an effective telephone voice for collections
- Essential listening skills in payment chasing
- Preventing pitfalls when talking to customers
- Managing interpersonal skills to handle difficult calls
- Preparing for your AR dunning calls
- Questioning techniques to handle excuses
- Overcoming difficult customers and payment objections
- Closing the dunning call to get commitment to pay
- Identifying warning signs to reduce & prevent bad debts

Trainer's Profile, please click HERE.
Please Click HERE to download the brochure cum registration form

Register Early: Fax: 6884 7640 (Registration)Tel: 9241 4209 (Enquiries)
Email: (Enquiries or Registration)
Contact Person: Benson

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Fees: $ 399 Nett -Include course notes, training certificate, refreshment and indigenous International buffet lunch at The Square@Furama (Halal & Vegetarian meal provided)

Pay: Corporate Training Development
Mail: 25A Jalan Membina, #06-102, Singapore 162025

From: SG Training Hub

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