Service Excellence for Service Quality-YOU!
The Customer!! And Everything in Between!!!
Early Bird Discount $88 off per pax.
2 pax additional 10% discount.
3 pax or more additional 15% discount
A one-day seminar in understanding the fundamentals of Service Excellence. By the end of this training, participants would be able to diffuse stressful and difficult situations commonly faced by many service staffs.
Venue: Furama RiverFront Hotel
(Former Apollo Hotel) Havelock Rd,
Nearest MRT: Tiong Bahru
Date : 22 May 2009 (Friday)
Time: 9am to 5pm
Seminar Overview:
Service Excellence has been proven to be the tiebreaker among organizations which offer
similar products and services. Especially so in this economic downturn, it may prove to be
the difference between you and your competitors. Customer FIRST is the key to winning and
retaining customers.
Who must attend:
Retailers, Hoteliers, Tourism service providers, F&B service staffs,
Banks tellers, TeleCo counter staffs, Customer Service, Sales, Receptionist, Customer Care,
Sales Support, Operations, Business Development, Logistics & Delivery staffs, who has difficulties expressing themselves & dealing with the difficult customers face to face.
Details here: http://www.sgtraininghub.com/
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