Supervisory Skills for Managing Difficult Employees

Course date: 27 May 2011

Time: 9 am to 5 pm

Venue: Furama RiverFront Hotel, Havelock Rd.

Nearest MRT: Tiong Bahru

Introduction

In an ideal world difficult behaviours have no place at work.

However, in reality, dealing with difficult people is something

many supervisors face as part of their everyday work life.

The stress of handling difficult people and difficult situations

can create a lack of productivity, low morale and high absenteeism.

Through hands-on activities, self assessments and exercises participants

learn how to better deal with all sorts of difficult people and situations.

At the same time this workshop gives us insight in using our emotions and

will help develop the interpersonal skills needed to handle difficult people

and difficult situations provides the tools for dealing with all types of work

behaviour problems.

Course outline

Leadership and Management Styles, Skills, and Behaviours.

Exploring the 3 different types of Leadership Approaches

- Authoritarian (autocratic)

- Participative (democratic)

- Delegative (free reign)

Delegating with Empowerment

What can we see in an empowered worker?

- Willing to accept challenging tasks

- Eager to learn new things,

- Take responsibility?Cooperative

- Highly motivated

Principles of Effective Feedback

- Avoid focus on the person but on the issue

- Avoid sarcasm. Avoid blaming.

- Avoid negative behaviour

- Avoid interrupting the person you are talking to

Handling Difficult Staffs

- Negative Staff ....Nasty and Difficult Staff

- Stubborn Staff.... Taiji Master

- The Great Pretender

Influencing Skills

- Purpose of influence

- Swaying Opinions of Others

- Emotional Quotient (EQ)

- Presenting Views with Confidence & Conviction

Dealing with Under Achievers

- Find out the root cause of Performance Problem. Address the issues concerned

- Emphasize the importance & benefits of Good Performance

- Highlight the Implications & Impact of Poor Performance

Dealing with Discipline Problems

- Understand Bad Work Behaviour of Staff.

- Pinpoint Unacceptable Work Practices

- Give a reasonable timeframe to see improvement

- Highlight Consequences of Non-compliance

Early Bird & Group Discounts

$329 per participant for 1 person sign up

$296.10 per participant for 2 persons sign up

S279.65 per participant for 3 or more persons sign up

Tel: 9241 4209 (Enquiries) Fax: 6884 7640 (Registration)

Click HERE to download brochure cum registration form

Email: sgtraininghub@singnet.com.sg Contact Benson

(Enquiries or Registration)

Visit: www.sgtraininghub.com

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Usual Course Fee: $ 399 only-Include course notes, training certificate,

refreshment and sumptuous indigenous International buffet lunch

at The Square @ Furama (Halal & Vegetarian meal provided)

Pay to Corporate Training Development

Mail: 25A, ,Jalan Membina, #06-102, Singapore 162025