Phone Handling Techniques for Payment & Debt Collections

Phone Handling Techniques for

Payment & Debt Collections

A one-day skills coaching in effective payments

and debt collection using the correct telephone

techniques

Course Fee $399

Early Bird and Group Discounts

$329 per participant for 1 person sign up

$296.10 per participant for 2 persons sign up

S279.65 per participant for 3 or more persons sign up

Course date: 27th July 2011-Wednesday

Time: 9am to 5pm

Venue: Furama RiverFront Hotel

Havelock Road

Nearest MRT: Tiong Bahru

Program Objective

To equip the participants with the necessary telephone skills & having the

right mindset in managing payment collections or debt recovery effectively.

Program outline

Introduction to payment & debt collections

-primary objectives in payment collections

-the importance of debt collections

-objectives of establishing collections

policies as well as examples of some general collection policies

How to lower your risk factors?

-having a proper credit control system and causes of delinquency in

receivables

Attributes of an effective collections staff

-what are the attributes that makes an effective collections staff.

Effective collection techniques

-general guidelines on collection techniques

Effective telephone techniques

-introduces telephone collections, communicating tips, the process of a

successful phone collection call & developing your collection POWER

Debtor profiles

-guide the participants through on the different debtor profile types &

the tell-tale signs as well as the kinds of delinquent debtors.

Stalls & objections/disputes, gatekeepers

-Examines the difference between a stall & an objection/dispute, the

different types of stalls & how to counter them & also how to get

around gatekeepers.

Why Attend?
The program is highly suitable for all staff that needs to collect payment and

debt as part of their work, participants will learn

Developing an effective telephone voice for collections

Essential listening skills in payment chasing

Preventing pitfalls when talking to customers

Managing interpersonal skills to handle difficult calls

Preparing for your AR dunning calls

Questioning techniques to handle excuses

Overcoming difficult customers and payment objections

Closing the dunning call to get commitment to pay

Identifying warning signs to reduce & prevent bad debts

Trainer's Profile, please click HERE

Please Click HERE to download the brochure cum registration form

Register Early: Fax: 6884 7640 (Registration)
Tel: 9241 4209 (Enquiries)

Email: sgtraininghub@singnet.com.sg (Enquiries or Registration)

Contact Person: Benson

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Course Fee include course notes, training certificate, refreshment

and indigenous International buffet lunch at The Square@Furama

(Halal & Vegetarian meal provided)

Pay: Corporate Training Development
Mail: 25A Jalan Membina, #06-102, Singapore 162025