Perfecting Your Professionalism- Your Guide to Successful Customer Service

INTRODUCTION
-Learn what professional behavior at the workplace is and how to attain excellent customer service to increase customer loyalty.
-Learn how to project a positive and professional image by enhancing your visual and relational impact on those you come into contact with.

OBJECTIVES
After attending this training session, participants will be able to:
1. Identify the importance of projecting a professional business image.
2. Project a positive & professional image by enhancing their visual & relational impact on those they come into contact with.
3. Gain practical know-how on the following:

i) What social & business etiquette to be mindful of,
ii) How body language could influence their professional image,
iii)What professional behavior & attitude to adopt so that they could
stand out & get noticed,
iv) The art of small talk,
v) How to manage customer expectations,
vi) How to increase customer loyalty, and How to deal with difficult & angry customers.


EVENT
DATE: 31 Jul 2009
TIME: 9am to 5pm
VENUE: MIS (Marketing Institute of Singapore)
FEE: SGD 450.00 (7% GST applicable)

REGISTRATION
To register via fax, please Click Here to fax the form to (65) 6327 7155.
To register online, please click here.

source: http://www.gawab.com