Phone Handling Techniques for Payment & Debt Collections

A one-day skills coaching in effective payments and debt collection using the correct telephone
techniques

Early Bird Discount $88 off per pax
Group Discount: 2 pax additional 10% discount.
3 pax or more additional 15% discount

Course date: 24th July 2009-Friday
Time: 9am to 5pm
Venue: Furuma RiverFront Spore
(Hotel) Havelock Road
Nearest MRT: Tiong Bahru
Program Objective
To equip the participants with the necessary telephone skills & having the right mindset in managing payment collections or debt recovery effectively.

Program outline
Introduction to payment & debt collections
-primary objectives in payment collections
-the importance of debt collections
-objectives of establishing collections policies as well as examples of some general collection policies

How to lower your risk factors?
-having a proper credit control system and causes of delinquency in receivables

Attributes of an effective collections staff
-what are the attributes that makes an effective collections staff.

Effective collection techniques
-general guidelines on collection techniques

Effective telephone techniques
-introduces telephone collections, communicating tips, the process of a successful phone collection call & developing your collection POWER

Debtor profiles
-guide the participants through on the different debtor profile types & the tell-tale signs as well as the kinds of delinquent debtors.

Stalls & objections/disputes, gatekeepers
-Examines the difference between a stall & an objection/dispute, the different types of stalls & how to counter them & also how to get around gatekeepers.

Online registration: http://www.course.sgtraininghub.com/page_1232605937609.html

source: http://www.course.sgtraininghub.com/page_1231399137312.html

The Lawyer and the Blonde

A lawyer and a blonde woman are sitting next to each other on a long flight.
The lawyer asks if she would like to play a fun game

The blonde is tired and just wants to take a nap, so she politely declines and tries to catch a few winks.
The lawyer persists, that the game is a lot of fun.

I ask you a question, and if you don't know the answer, you pay me only $5;
You ask me one, and if I don't know the answer, I will pay you $500.'


This catches the blonde's attention; and, to keep him quiet, she agrees to play the game.
The lawyer asks the first question.

What's the distance from the earth to the moon?'

The blonde doesn't say a word, reaches in to her purse, pulls out a five-dollar bill, and hands it to the lawyer
Now, it's the blonde's turn. She asks the lawyer, 'What goes up a hill with three legs, and comes down with four?'
The lawyer uses his laptop, searches all references.

He uses the airphone; he searches the Net and even the Library of Congress.
He sends e-mails to all the smart friends he knows, all to no avail.
After one hour of searching he finally gives up.
He wakes up the blonde and hands her
$500.
The blonde takes the $500 and goes back to sleep.

The lawyer is going nuts not knowing the answer.
He wakes her up and asks, 'Well, so what goes up a hill with three legs and comes down with four?'

The blonde reaches into her purse, hands the lawyer $5 and goes back to sleep!!!

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For those going to MALAYSIA (Please read for your own safety)

received this from email...


A REAL policeman ID card is light yellow in color with Logo & the word "polis diraja malaysia " in front. At the back, there will be a passport size photo, name & matriks number
Dear All , Another precaution and safety issues to take note. Pls sent it to your friends and relatives and your loved ones for their safety….!!!!
Below is the real policeman ID:

Ladies, be alert . It is happening in Penang !!!

I used to receive forwarded emails regarding incidents of being 'disturbed' by a fake policeman but I don't really believe that until i met one last saturday .
It was 8.30am when I was driving at Jln Ayer Itam. I noticed a motorbike following me closely. Of course I didnt suspect anything bcos that is the main road to town. However, at the Mobil petrol station, b4 SRJK Shang Wu, I turned left to Tmn Lumba Kuda & he followed.

This time he was riding the motorbike on my right & took out his handcuff and kept saying "Saya polis". I ignored him. Then at the tmn lumba kuda housing area he overtook my car & stopped his motorbike infront on me.
I stopped & waited till he got down from his bike then I drove off again. Unfortunately, we met again at the tuffclub traffic light. This time, he kept knocking at my window and asking me to co me out from my car. He also showed me a so called police ID card without photo or logo.

I'm very sure that he is not a genuine policeman. Even if he is a real one, and if I did break any traffic rules , he can just send me a summon without needing me to get down from my car. So, I decided go drive to police station. He followed me till a few hundreds metre b4 I turned to the police station.
He is a medium size Malay guy, abt 165-170cm height .. Riding Modenas Kriss 100 , PGN 74 .
p/s: A REAL policeman ID card is light yellow in color with Logo & the word "polis diraja malaysia " in front. At the back, there will be a passport size photo, name & matriks number .
Hope this thing wont happen again and wont happen to any of you as well .

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