INTRODUCTION
In this fast challenging business world where the emphasis is on corporate governance and profitability, financial awareness for Managers* is not an option, it has becomes a necessity.
This course has been specially designed for managers* who do not have a full financial training and strong finance background and having some basic accounting knowledge will be an advantage, and whose managerial responsibilities include the following:
* Managing their contribution and performance towards the company business goals, plans and profitability.
* Managing and/or running more effectively the business and/or department operations.
* Planning and decisions making with financial tools.
* Accountability for the profitability of the business, sales plan and growth, market share, department expenditure and goals.
* Managing and/or understanding how credit limit and credit control affect the “working capital” of the company
* Using finance tool for Project planning
* Controlling Budgeting and forecasting
* Negotiating with Suppliers, Banks and Customers
OBJECTIVES
KEY BENEFITS OF ATTENDING
1 .Understanding the language and “jargon” of finance and to work effectively with the Chief Financial Officer/Financial Controller and their finance team
2. Able to accomplish the important business tasks as follows:
* Read Annual Reports
* Understand Financial Statements- Balance Sheets, Profit and Loss, and Cash Flow
* Measure the liquidity of a business
* Differentiate between regular income and extraordinary items
* Why companies goes bankrupt
* Do a break-even analysis
* Figure out return on investment
* Compute the cost of capital
* Put together a Business Plan
* Decide whether your business should be a sole proprietorship, partnership or a private limited company
* Manage Foreign currency exposure
* Value a business
* Understand Financial Reports versus Management Reports
* Understand Exception Reports
* Prepare a budget
* Understand Budget and Forecasts
* Managing Internal Controls
EVENT PROFILE
DATE: 26th to 27th Oct 2009
TIME: 9:00AM - 5:00PM
VENUE: The Furama Riverfront Hotel [MAP]
FEE: SGD 790.00
REGISTRATION
To register via fax, please click here to fax the form to (65) 6327 7155.
To register online, please click here.
Wednesday, October 7, 2009
Mastering your Career
Date: 08th Oct 2009
Time: 9:00AM - 5:00PM
Fee: SGD 475.00
Venue: The Furama Riverfront Hotel [MAP]
Early Bird: SGD 395.00 if register by 24th Sep 2009
REGISTRATION:
[Fax Registration] fax this form to (65) 6327 7155
[Online Registraton] click here to submit your registration form
For group of 10 and above, In-House training please email to info@ezineasia.com for details.
INTRODUCTION
How to choose or to change your career for a lifetime of satisfaction and success!
Imagine what it would be like to know what career fits you perfectly. Imagine waking up in the morning with excitement and enthusiasm for the new working day. Imagine spending your life doing something you really care about, being engaged in work that fully requires your talents and the possibilities in the current labour market. What would it be like to be more successful while involved in activities you enjoy? Nothing wastes human energy more than an ill-fitting job or not knowing the directing you want to go. How much do you accomplish when you are completely immersed in doing something you deeply enjoy and master? Compare this with your productivity when you are forced to do something you don’t want to do. Our mission for this programme is to help participants to choose or change a specific career that fits them like a custom-made suit. People who are well satisfied with their job are more productive and happier: an obvious win-win situation!
OBJECTIVES
In this programme “Mastering your Career” you will learn how to take responsibility for your own future and to choose a career you love and that fits the labour market. Subscribing for this course will be the first step to achieve this. This programme will give you more perspective and clarity about your career path. When you are engaged in satisfying, challenging careers that match your talents and personalities you will as a consequence be more successful than other people. You will be healthier, live longer and tend to be more satisfied with other aspects of your live. An ill-fitting career contributes significantly to stress and depression, generates problems in other areas of your life and has a profound negative effect on self-confidence.
COURSE OUTLINE
This programme consists of a 1-day training programme and during the day you will be guided through the following steps:
Step 1 “Who am I?”
• Designing your lifeline
• What does my environment think of me?
• Personality Test
Step 2 “What do I want?”
• What are your Career Fantasies?
• How well does your present career fit?
• Personal values in your career?
Step 3 “What am I capable of?”
• Analysing work experience
• What would it be to have a career that perfectly fits?
• Your Career Blueprint
• Develop a powerful and realistic objective; what is possible? Realistic? How far will I stretch?
WHO SHOULD ATTEND
No matter where you are on the career ladder “Mastering your Career” will enable you to reach the best possible decisions about all aspects of your past, present and future career. The material covered in each step is tailored to your unique situation. You will work progressively, individually, in a step-by-step manner, considering, researching and answering all the questions you need to resolve in order to make the best decisions.
METHODOLOGY
The programme combines testing of natural abilities, talents, aptitudes, and so on, with a complete exploration of your personalities, temperaments, values, commitments, passions, spirituality, habits and life-styles. We help you discover which workplace environments are best for you. You get insight into everything that really matters to you. At the end of the day you put all the pieces together into a practical, feasible career choice, a new direction designed by yourselves. The best career is within reach!
Time: 9:00AM - 5:00PM
Fee: SGD 475.00
Venue: The Furama Riverfront Hotel [MAP]
Early Bird: SGD 395.00 if register by 24th Sep 2009
REGISTRATION:
[Fax Registration] fax this form to (65) 6327 7155
[Online Registraton] click here to submit your registration form
For group of 10 and above, In-House training please email to info@ezineasia.com for details.
INTRODUCTION
How to choose or to change your career for a lifetime of satisfaction and success!
Imagine what it would be like to know what career fits you perfectly. Imagine waking up in the morning with excitement and enthusiasm for the new working day. Imagine spending your life doing something you really care about, being engaged in work that fully requires your talents and the possibilities in the current labour market. What would it be like to be more successful while involved in activities you enjoy? Nothing wastes human energy more than an ill-fitting job or not knowing the directing you want to go. How much do you accomplish when you are completely immersed in doing something you deeply enjoy and master? Compare this with your productivity when you are forced to do something you don’t want to do. Our mission for this programme is to help participants to choose or change a specific career that fits them like a custom-made suit. People who are well satisfied with their job are more productive and happier: an obvious win-win situation!
OBJECTIVES
In this programme “Mastering your Career” you will learn how to take responsibility for your own future and to choose a career you love and that fits the labour market. Subscribing for this course will be the first step to achieve this. This programme will give you more perspective and clarity about your career path. When you are engaged in satisfying, challenging careers that match your talents and personalities you will as a consequence be more successful than other people. You will be healthier, live longer and tend to be more satisfied with other aspects of your live. An ill-fitting career contributes significantly to stress and depression, generates problems in other areas of your life and has a profound negative effect on self-confidence.
COURSE OUTLINE
This programme consists of a 1-day training programme and during the day you will be guided through the following steps:
Step 1 “Who am I?”
• Designing your lifeline
• What does my environment think of me?
• Personality Test
Step 2 “What do I want?”
• What are your Career Fantasies?
• How well does your present career fit?
• Personal values in your career?
Step 3 “What am I capable of?”
• Analysing work experience
• What would it be to have a career that perfectly fits?
• Your Career Blueprint
• Develop a powerful and realistic objective; what is possible? Realistic? How far will I stretch?
WHO SHOULD ATTEND
No matter where you are on the career ladder “Mastering your Career” will enable you to reach the best possible decisions about all aspects of your past, present and future career. The material covered in each step is tailored to your unique situation. You will work progressively, individually, in a step-by-step manner, considering, researching and answering all the questions you need to resolve in order to make the best decisions.
METHODOLOGY
The programme combines testing of natural abilities, talents, aptitudes, and so on, with a complete exploration of your personalities, temperaments, values, commitments, passions, spirituality, habits and life-styles. We help you discover which workplace environments are best for you. You get insight into everything that really matters to you. At the end of the day you put all the pieces together into a practical, feasible career choice, a new direction designed by yourselves. The best career is within reach!
DON'T THROW YOUR ATM RECEIPT AWAY - Urgent!
received this from email...
Since all of us have ATM card(s), I would like to share this important news.
My friend saw a man at Novena MRT ATM trying to get all the receipts out of the ATM bin.
Please read the following message from a friend of mine, it's true. Please be careful, it's not a joke....
Be careful when u draw cash from ATM with receipt complete with your account number.
Please never throw the ATM receipt in the public bin even if u used to tear it into small pieces before throwing it away.
Today, just got a call from my sister that she had lost all her cash from her account. She threw the receipt into the bin provided at ATM recently.
Luckily, she only has $633/= in her account.
Not much of suspicious when she was left with $11/= because she thought it was her petrol GIRO payment, however, that's not true.. She only got to know it when the petrol company, Mobil cut-off the petrol card's transaction when she realized something is wrong.
After checking with the bank, she was told that now there is this syndicate who will pick up the ATM receipt & with their IT expert, they are able to draw out your money.
The bank will not be able to trace where these people had drawn the money & how they do it, don't ask me, even the bank can't answer it.
They can only advise you to report the case to the police for investigation.
My sister is the third victim in this month
DON'T THROW YOUR ATM RECEIPT AWAY! SEND THIS TO All YOU KNOW....
Since all of us have ATM card(s), I would like to share this important news.
My friend saw a man at Novena MRT ATM trying to get all the receipts out of the ATM bin.
Please read the following message from a friend of mine, it's true. Please be careful, it's not a joke....
Be careful when u draw cash from ATM with receipt complete with your account number.
Please never throw the ATM receipt in the public bin even if u used to tear it into small pieces before throwing it away.
Today, just got a call from my sister that she had lost all her cash from her account. She threw the receipt into the bin provided at ATM recently.
Luckily, she only has $633/= in her account.
Not much of suspicious when she was left with $11/= because she thought it was her petrol GIRO payment, however, that's not true.. She only got to know it when the petrol company, Mobil cut-off the petrol card's transaction when she realized something is wrong.
After checking with the bank, she was told that now there is this syndicate who will pick up the ATM receipt & with their IT expert, they are able to draw out your money.
The bank will not be able to trace where these people had drawn the money & how they do it, don't ask me, even the bank can't answer it.
They can only advise you to report the case to the police for investigation.
My sister is the third victim in this month
DON'T THROW YOUR ATM RECEIPT AWAY! SEND THIS TO All YOU KNOW....
“MOMENTS OF TRUTH” TOWARDS CREATING A NEW CUSTOMER MINDSET
INTRODUCTION
What makes service truly remarkable? Service is the key differentiator between you and your competitors. Great service is not an event; it is the process that requires active, willing and competent participation of all employees.
Service must be customer-driven so that their satisfaction is the ultimate measure of our success. Customers want to do business with people who make them feel good about themselves and their decisions. How we say good-bye is as important as we say hello. The way we help to solve a dilemma is just as important as its outcome because it will determine the outcome.
OBJECTIVES
1. Analyze the problems of poor customer service and how to deal with them.
2. Analyze your current methods of dealing with the customer and identify your strengthens and weaknesses.
3. Demonstrate learning and understanding of current customer care concepts.
4. Understand the value of effective customer care to your company.
5. Discuss how good customer service can be a standard and not an exception.
6. Understand what are basic customers needs.
7. Analyze the benefits of improving internal customer service.
8. How to handle upset customers and their complaints.
COURSE OUTLINE
1. It includes discussions and exercises based on best selling book; “Moments of Truth”
2. Video interview with author of “Moments of Truth”
3. Rick has prepared a course that will sustain customer service over a longer period.
4. Trainer has more than 30 years of customer initiative experiences.
5. He prepares ‘Customer Service Champions to return to your work environment.
6. A special look at the customer care programmes of Singapore Airlines, Ritz Carlton and others. 7. It is designed with CARE which = Comprehensive and Application which can lead to Results Excellence for your organization.
WHO SHOULD ATTEND
Front Line Employees, Supervisors, Customer Service Managers & Executives, Sales Managers, Marketing Executives and All Self Employed Professionals.
METHODOLOGY
This Workshop will also contain video interviews and film clips, global company perspectives recently obtained by Rick, examples, stories and cases. Plus group discussions, exercises, feedback questions and actual case studies and stories.
The programme will be delivered in a training atmosphere that encourages two-way communication in a non-threatening, ‘open and enjoyment environment.
EVENT PROFILE
DATE: 23rd Oct 2009
TIME: 8:30AM - 5:00PM
VENUE: The Tanglin Club 5 Draycott Drive
FEE: SGD 350.00
NOTE:
(includes 2 teas & lunch)If you register by 20th June-5% discount for individuals-10% discount for group of 5 or more
REGISTRATION
To register:
1. By fax: Please fax to Mr. David Goh: the Participants name, designation & company:(65) 68447068
2. By email:Please email to Mr. DavidGoh: the participants name,
designation & company:davegoh@fastdel.com
What makes service truly remarkable? Service is the key differentiator between you and your competitors. Great service is not an event; it is the process that requires active, willing and competent participation of all employees.
Service must be customer-driven so that their satisfaction is the ultimate measure of our success. Customers want to do business with people who make them feel good about themselves and their decisions. How we say good-bye is as important as we say hello. The way we help to solve a dilemma is just as important as its outcome because it will determine the outcome.
OBJECTIVES
1. Analyze the problems of poor customer service and how to deal with them.
2. Analyze your current methods of dealing with the customer and identify your strengthens and weaknesses.
3. Demonstrate learning and understanding of current customer care concepts.
4. Understand the value of effective customer care to your company.
5. Discuss how good customer service can be a standard and not an exception.
6. Understand what are basic customers needs.
7. Analyze the benefits of improving internal customer service.
8. How to handle upset customers and their complaints.
COURSE OUTLINE
1. It includes discussions and exercises based on best selling book; “Moments of Truth”
2. Video interview with author of “Moments of Truth”
3. Rick has prepared a course that will sustain customer service over a longer period.
4. Trainer has more than 30 years of customer initiative experiences.
5. He prepares ‘Customer Service Champions to return to your work environment.
6. A special look at the customer care programmes of Singapore Airlines, Ritz Carlton and others. 7. It is designed with CARE which = Comprehensive and Application which can lead to Results Excellence for your organization.
WHO SHOULD ATTEND
Front Line Employees, Supervisors, Customer Service Managers & Executives, Sales Managers, Marketing Executives and All Self Employed Professionals.
METHODOLOGY
This Workshop will also contain video interviews and film clips, global company perspectives recently obtained by Rick, examples, stories and cases. Plus group discussions, exercises, feedback questions and actual case studies and stories.
The programme will be delivered in a training atmosphere that encourages two-way communication in a non-threatening, ‘open and enjoyment environment.
EVENT PROFILE
DATE: 23rd Oct 2009
TIME: 8:30AM - 5:00PM
VENUE: The Tanglin Club 5 Draycott Drive
FEE: SGD 350.00
NOTE:
(includes 2 teas & lunch)If you register by 20th June-5% discount for individuals-10% discount for group of 5 or more
REGISTRATION
To register:
1. By fax: Please fax to Mr. David Goh: the Participants name, designation & company:(65) 68447068
2. By email:Please email to Mr. DavidGoh: the participants name,
designation & company:davegoh@fastdel.com
Mastering Time Management
INTRODUCTION
BEAT OVERLOAD AND INCREASE YOUR EFFECTIVENESS
Is it difficult for you to work in a planned way, in peace, with a sense of satisfaction?
Is this because of your working environment?
Is this because of the volume and content of the work?
Does the problem lie in your personality or your resistance to stress?
Does the problem come from working methods?
Does the problem centre itself in the culture of your organisation?
OUR SOLUTION: TIME MANAGEMENT TRAINING BASED ON THE PROFICIENCY PRINCIPLES
Proficiency means getting a better grip on your own working and behaviour styles. The way you work is rooted in your personality. By getting a better understanding of who you are and how it influences your working style, it will be easier for you to achieve your Time Management goals. Your overall effectiveness and productivity will increase after this training.
This course covers a number of practical issues concerning your working methods and above all, challenges you to investigate how much you can influence your own work in all fronts. It helps you to develop skills and working behaviour to adopt a new way of working. In the training the following competencies are developed: workflow management, planning/prioritizing, personal style, communication and cooperation.
OBJECTIVES
This training results in:
- Better insight in your behaviour, task, time and energy management.
- How to reach your goals in less time.
- Being able to plan more result focused.
- Managing the influencers of stress and how to redirect them.
- Practicing open communication and how to say "No" in a "Yes" manner.
- Maintaining course in times of significant change.
COURSE OUTLINE
Motivational methods, including discussion, role-play and a hands-on approach to learning.
You will get the opportunity to challenge the boundaries of your potential and elevate your personal competences, with expert guidance.
You start immediate implementaiton: We ask you to bring your laptop. This way you can implement what you have learned, improving your digital work environment, there and then.
EVENT PROFILE
DATE: 11th Nov 2009
TIME: 9:00AM - 5:00PM
VENUE: The Furama Riverfront Hotel [MAP]
FEE: SGD 475.00
EARLY BIRD: SGD 395.00 if register by 28th Oct 2009
REGISTRATION
To register via fax, please click here to fax the form to (65) 6327 7155.
To register online, please click here.
BEAT OVERLOAD AND INCREASE YOUR EFFECTIVENESS
Is it difficult for you to work in a planned way, in peace, with a sense of satisfaction?
Is this because of your working environment?
Is this because of the volume and content of the work?
Does the problem lie in your personality or your resistance to stress?
Does the problem come from working methods?
Does the problem centre itself in the culture of your organisation?
OUR SOLUTION: TIME MANAGEMENT TRAINING BASED ON THE PROFICIENCY PRINCIPLES
Proficiency means getting a better grip on your own working and behaviour styles. The way you work is rooted in your personality. By getting a better understanding of who you are and how it influences your working style, it will be easier for you to achieve your Time Management goals. Your overall effectiveness and productivity will increase after this training.
This course covers a number of practical issues concerning your working methods and above all, challenges you to investigate how much you can influence your own work in all fronts. It helps you to develop skills and working behaviour to adopt a new way of working. In the training the following competencies are developed: workflow management, planning/prioritizing, personal style, communication and cooperation.
OBJECTIVES
This training results in:
- Better insight in your behaviour, task, time and energy management.
- How to reach your goals in less time.
- Being able to plan more result focused.
- Managing the influencers of stress and how to redirect them.
- Practicing open communication and how to say "No" in a "Yes" manner.
- Maintaining course in times of significant change.
COURSE OUTLINE
Motivational methods, including discussion, role-play and a hands-on approach to learning.
You will get the opportunity to challenge the boundaries of your potential and elevate your personal competences, with expert guidance.
You start immediate implementaiton: We ask you to bring your laptop. This way you can implement what you have learned, improving your digital work environment, there and then.
EVENT PROFILE
DATE: 11th Nov 2009
TIME: 9:00AM - 5:00PM
VENUE: The Furama Riverfront Hotel [MAP]
FEE: SGD 475.00
EARLY BIRD: SGD 395.00 if register by 28th Oct 2009
REGISTRATION
To register via fax, please click here to fax the form to (65) 6327 7155.
To register online, please click here.
Transition to ISO 9001:2008 QMS Requirements
INTRODUCTION
At last, the long-awaited world's most widely used standard - ISO 9001:2008 has finally been released on 15 November 2008. This is the fourth edition since its inaugural publication in 1987 by the International Organization for Standardization (ISO). In this seminar, Mr Michael Tay - an ISO 9001 specialist, would not only illustrate the new insights of the 2008 versionbut also deliberate on how organizations can best upgrade the existing ISO 9001:2000 QMSto meet the new requirements.
As compared with the ISO 9001:2000, the new edition contains:
* Mainly editorial changes
* Some useful clarifications to existing requirements
* Re-emphasis on “Process Approach”
* A few examples of increased compatibility with ISO 14001:2004
OBJECTIVES
Program Highlights...
* Introduction & Overview of ISO 9001:2008 Standard
* Detailed Interpretation of Changes in Clauses
* Use of Implementation Guidelines ISO 9004:2008
* Show-case an ISO 9001:20008 Quality Manual & Procedures
* Auditing Requirements
* Transition Plan
EVENT PROFILE
DATE: 06th Oct 2009
TIME: 9:00AM - 5:00PM
VENUE: NUSS Guild House Bukit Timah [MAP]
FEE: SGD 400.00
REGISTRATION
To register via fax, please click here to fax the form to (65) 6327 7155.
To register online, please click here.
At last, the long-awaited world's most widely used standard - ISO 9001:2008 has finally been released on 15 November 2008. This is the fourth edition since its inaugural publication in 1987 by the International Organization for Standardization (ISO). In this seminar, Mr Michael Tay - an ISO 9001 specialist, would not only illustrate the new insights of the 2008 versionbut also deliberate on how organizations can best upgrade the existing ISO 9001:2000 QMSto meet the new requirements.
As compared with the ISO 9001:2000, the new edition contains:
* Mainly editorial changes
* Some useful clarifications to existing requirements
* Re-emphasis on “Process Approach”
* A few examples of increased compatibility with ISO 14001:2004
OBJECTIVES
Program Highlights...
* Introduction & Overview of ISO 9001:2008 Standard
* Detailed Interpretation of Changes in Clauses
* Use of Implementation Guidelines ISO 9004:2008
* Show-case an ISO 9001:20008 Quality Manual & Procedures
* Auditing Requirements
* Transition Plan
EVENT PROFILE
DATE: 06th Oct 2009
TIME: 9:00AM - 5:00PM
VENUE: NUSS Guild House Bukit Timah [MAP]
FEE: SGD 400.00
REGISTRATION
To register via fax, please click here to fax the form to (65) 6327 7155.
To register online, please click here.
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